Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

By accessing, registering, or using any feature of the nakbon platform — including browsing, placing a wager, depositing funds, or claiming a bonus — you agree unconditionally to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the nakbon platform and close your account if one exists. Your continued use of the platform constitutes your ongoing acceptance of any amendments made pursuant to Clause 16.

To open and maintain an account on nakbon, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You must be a resident of Indonesia and at least 21 years of age. Persons under 21 are strictly prohibited from registering or using the platform under any circumstances.
• You must not be registered on any self-exclusion program — whether operated by nakbon itself or by any recognized third-party responsible gaming body — at the time of registration.
• You must be legally capable of entering into a binding contract under the laws applicable to you.
• You must not be acting on behalf of another individual or entity, or using funds that are the proceeds of any unlawful activity.
• You must not have had a previous nakbon account that was suspended or permanently closed due to a violation of these Terms & Conditions.

nakbon reserves the right to request additional documentation to verify eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified may result in account suspension pending investigation.

Each individual may register one account only on the nakbon platform. The creation of duplicate, joint, or shared accounts is strictly prohibited and constitutes Prohibited Conduct under Clause 10.

When registering, you must provide accurate, complete, and current information including your full legal name as it appears on your government-issued ID (KTP or passport), date of birth, residential address, email address, and mobile phone number. You are responsible for maintaining the accuracy of this information and must notify nakbon promptly of any changes.

You are solely responsible for maintaining the confidentiality of your account credentials — including your username and password. nakbon will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. If you suspect unauthorized access, you must notify us immediately at [email protected].

• Account sharing — permitting another person to access or use your account — is strictly prohibited.
• Account transfer or sale to another individual is strictly prohibited.
• Registering using false, incomplete, or misleading information is strictly prohibited and may constitute fraud under applicable law.

Before processing a Member's first withdrawal, and at nakbon's discretion at any time thereafter, the Member will be required to complete a Know Your Customer (KYC) verification process. KYC is mandatory — accounts that remain unverified beyond 30 days of a withdrawal request being submitted may have their balance held pending completion of verification.

KYC verification requires the submission of the following documents:

• Proof of Identity: A clear, unobstructed photograph or scan of your Indonesian National ID Card (KTP) or a valid passport. The document must not be expired.
• Proof of Address: A utility bill, bank statement, or official government correspondence issued within the last three months, showing your full name and residential address.
• Proof of Payment Method: Where nakbon deems it necessary, you may be asked to provide evidence of ownership of the bank account or e-wallet used for deposits (e.g., a screenshot of your BCA or BRI mobile banking app displaying your registered name and account number).

nakbon reserves the right to request additional documentation where the initial submission is insufficient or where transaction patterns warrant enhanced due-diligence checks. All documents submitted for KYC purposes are handled in accordance with our Privacy Policy.

All deposits to a nakbon account must be made using a payment method registered in the Member's own name. Third-party deposits — where the payment source belongs to another person — are strictly prohibited and will result in the deposit being returned and potential account suspension.

nakbon currently accepts deposits via the following payment channels, all denominated in Indonesian Rupiah (IDR):

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit amounts vary by payment method and are displayed on the cashier page at the time of transaction. nakbon does not charge a deposit processing fee; however, your bank or e-wallet provider may apply their own transfer fees, for which nakbon accepts no liability.

Deposits are credited to your account balance within the timeframes set out below:

• E-Wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Typically instant, within 1–5 minutes.
• Bank Transfer (BCA, BRI, BNI, Mandiri): Within 5–30 minutes during standard banking hours (WIB). Transfers initiated outside standard hours may take longer due to bank clearing schedules.
• Other Bank Transfers: Up to 60 minutes. Delays during Indonesian public holidays may apply.

Withdrawals may only be made to a bank account or e-wallet registered in the Member's own name and matching the details provided during KYC verification. nakbon does not process withdrawals to third-party accounts under any circumstances.

The following conditions must be satisfied before a withdrawal request is approved:

• The Member's account must have passed KYC verification (Clause 5).
• Any active wagering requirements on Bonus Funds (Clause 8) must have been fulfilled in full. Withdrawals requested while active bonus wagering requirements remain outstanding will be processed only for the real-money balance, with Bonus Funds forfeited unless the Member chooses to cancel the active bonus before requesting.
• The withdrawal amount must meet the minimum withdrawal threshold displayed in the cashier section.
• The Member must not be under active investigation for potential Prohibited Conduct (Clause 10).

Most withdrawals to BCA, BRI, BNI, and Mandiri are processed within 5–15 minutes of approval. E-wallet withdrawals to OVO, DANA, and GoPay are typically completed within 5 minutes. In exceptional circumstances — including enhanced verification requirements or system maintenance — processing times may extend to 24 hours. nakbon will notify affected Members via the contact details on their account.

nakbon offers a range of promotional bonuses to new and existing Members, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BRI Liga 1 fixtures, Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). Each promotion is governed by its own specific terms, which are displayed in full at the point of opt-in.

The following general rules apply to all nakbon bonuses unless a specific promotion's terms state otherwise:

• Bonuses are available to eligible Members aged 21 and over who have a verified account in good standing.
• Each promotional offer may be claimed once per Member, per household, per IP address, and per device.
• Wagering requirements of between 15x and 30x the bonus amount (or bonus plus deposit amount, as specified per promotion) must be met before Bonus Funds are converted to withdrawable cash.
• Wagering contributions vary by game type: sports bets typically contribute 100%, slot games typically contribute 100%, and live casino games may contribute between 10% and 50%. Exact contribution rates are detailed in each promotion's individual terms.
• nakbon reserves the right to withdraw, amend, or cancel any bonus offer at any time. Where a bonus is cancelled after a Member has already opted in, any associated wagering requirement is voided and unused Bonus Funds are removed from the Member's balance.
• Attempts to exploit promotional offers — including through the use of duplicate accounts, arbitrage strategies, or coordinated betting with other Members — constitute Prohibited Conduct (Clause 10) and may result in forfeiture of all Bonus Funds and suspension of the account.

nakbon offers sports betting across a wide range of markets including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup (Piala AFF), FIFA World Cup qualifying matches, badminton (Thomas Cup, All England, Indonesia Open), MotoGP (including the Mandalika circuit), and e-sports (Mobile Legends MPL, PUBG Mobile, Free Fire). The following general betting rules apply across all markets:

• All bets are final once confirmed. Bets cannot be amended or cancelled after confirmation except where nakbon's platform explicitly offers a "cash out" or "bet edit" feature on the relevant market.
• Mix parlay (accumulator) bets require all selections to win for the bet to be successful. If one selection is voided (e.g., due to a match postponement), that selection is removed from the accumulator and the remaining selections continue.
• In the event of a match being abandoned, postponed, or cancelled before the applicable result has been determined, nakbon reserves the right to void affected bets and return stakes to the Member's balance.
• nakbon reserves the right to limit, restrict, or refuse any bet at its discretion, including where unusual betting patterns are identified.
• Odds quoted at the time a bet is placed are final and will not be adjusted after confirmation, even if an error in the original odds is subsequently identified (subject to the void bet policy above).

Specific rules governing individual game types — including togel (Indonesia's traditional numbers lottery) draw rules, live casino table limits, and slot gacor (high-payout slot) game-specific mechanics — are set out in the individual game help sections accessible within the platform.

The following actions are strictly prohibited on the nakbon platform. Violation of any item in this clause may result in immediate account suspension, forfeiture of balance, and referral to the relevant authorities where applicable:

• Registering more than one account, or assisting another person in registering an account using your contact details, payment methods, or IP address.
• Using automated software, bots, algorithms, or any form of artificial intelligence to interact with the platform, place bets, or manipulate game outcomes.
• Engaging in match-fixing, collusion with other Members, or any form of coordinated betting intended to exploit pricing errors or promotional conditions.
• Using the platform to launder money or process the proceeds of any unlawful activity.
• Providing false, incomplete, or misleading information during registration, KYC, or any subsequent account review.
• Accessing the platform using a VPN, proxy, or other IP-masking technology in a manner intended to circumvent geographic or account-level restrictions.
• Engaging in abusive, threatening, or harassing behavior toward nakbon's customer support staff or other Members.
• Attempting to exploit software bugs, errors, or vulnerabilities for financial gain. Any such exploits must be reported to [email protected] immediately.

nakbon reserves the right to suspend or permanently close any Member's account, with or without prior notice, in any of the following circumstances:

• A breach of any provision of these Terms & Conditions, including any item listed under Prohibited Conduct (Clause 10).
• Failure to complete KYC verification within the required timeframe.
• A chargeback, disputed payment, or reversal initiated by the Member or their payment provider.
• A request received from a recognized self-exclusion program or responsible gaming authority.
• nakbon's reasonable suspicion of fraudulent activity, money laundering, or any other unlawful behavior associated with the account.

Where an account is suspended pending investigation, the Member's balance will be held and not accessible until the investigation is concluded. If the investigation determines a material breach, nakbon reserves the right to forfeit the balance in whole or in part. Where no breach is found, the balance will be released in full.

Members may voluntarily close their account at any time by contacting [email protected]. Any remaining real-money balance will be returned to the Member's verified payment method within 5–10 business days following account closure confirmation.

nakbon is committed to the welfare of its Members and promotes responsible gaming practices across all areas of the platform. We provide the following tools to help Members maintain control over their gaming activity:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from within their account settings. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Loss Limits: Members may set a maximum loss threshold per session, day, or week. Once the limit is reached, further wagering is suspended until the relevant period resets.
• Session Time Reminders: Configurable session-duration notifications remind Members how long they have been active in a single session.
• Self-Exclusion: Members who feel that gambling is becoming a problem may apply for self-exclusion for a period of 30 days, 90 days, 6 months, 12 months, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active exclusion period.

For further information on our responsible gaming commitment and available tools, please visit our Responsible Gaming page. If you are concerned about your gambling behavior, please contact our support team — our agents are trained to assist with responsible gaming referrals in a confidential and non-judgmental manner. Adults only (21+).

All content on the nakbon platform — including but not limited to logos, trademarks, trade names, software, game interfaces, text, images, graphics, audio, video, and the overall "look and feel" of the platform — is the exclusive intellectual property of nakbon or its licensed content partners (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft), and is protected by applicable copyright, trademark, and intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the nakbon platform for personal, non-commercial gaming purposes only. No content from the nakbon platform may be reproduced, copied, distributed, modified, publicly displayed, or used to create derivative works without the express prior written consent of nakbon.

To the fullest extent permitted by applicable law, nakbon's total aggregate liability to any Member for any claim arising from or in connection with the use of the platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of real-money funds deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

nakbon shall not be liable for:

• Any loss of profits, loss of revenue, loss of business, loss of data, or any indirect or consequential loss, howsoever arising.
• Service interruptions caused by scheduled maintenance, emergency technical intervention, third-party infrastructure failures (including Indonesian bank transfer network outages), or circumstances beyond nakbon's reasonable control.
• Losses arising from unauthorized access to a Member's account where the Member failed to maintain adequate credential security.
• Losses arising from a Member's reliance on information displayed on the platform that contains a typographical error, pricing error, or technical fault — subject always to nakbon's obligation to void affected bets and return stakes where applicable.

nakbon collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key principles of nakbon's data handling include:

• Personal data is collected only for the purposes of account management, KYC verification, fraud prevention, and the delivery of nakbon's services.
• nakbon does not sell personal data to third parties. Data may be shared with licensed KYC verification partners, payment processors (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), and regulatory authorities where required by applicable law.
• All data is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest.
• Members may request a copy of their personal data, or request data deletion (subject to legal retention obligations), by contacting [email protected].

For full details, please review our Privacy Policy.

nakbon reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect a Member's rights or obligations — nakbon will provide at least 7 days' advance notice by posting a prominent notice on the platform and, where practicable, by notifying Members via the email address registered on their account.

For non-material amendments (such as corrections of typographical errors, clarification of existing clauses, or updates to reflect regulatory changes), the updated Terms & Conditions will be published on the platform with the revised "Last Updated" date. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.

If you do not agree to any amendment, you must cease using the platform and contact [email protected] to arrange account closure and the return of any remaining real-money balance.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which nakbon holds its international gaming license. Any dispute arising from or in connection with these Terms & Conditions that cannot be resolved by the nakbon support team shall be referred to binding arbitration conducted in accordance with the rules of the licensing jurisdiction's designated dispute resolution body.

Nothing in this clause prevents nakbon from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property rights or prevent irreparable harm.

Members located in Indonesia acknowledge that they are solely responsible for determining whether accessing and using online gaming services is lawful in their specific location. nakbon makes no representation that the platform is lawful in all jurisdictions and expressly disclaims liability for any Member's non-compliance with local laws.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your nakbon account, please contact our support team through the following channel:

For responsible gaming support, self-exclusion requests, or KYC-related queries, please reference the relevant clause number from these Terms & Conditions in your message so our team can assist you as efficiently as possible.